The TV is up and running, and the soundbar can play audio when streaming via Bluetooth. If you’re not getting any sound, it could be your HDMI cable. up or down to adjust its value (between -12, -6 ~ +6). Why were you dissatisfied with the usefulness of this information? Some other audio types won’t play through the Sound Bar when they’re connected via an optical cable. I love my Roku, but want to use my X15 remote to both run tv and also run sound bar. Use the source button to adjust the source to how the TV is connected. I would like to know will the 2019 model Q60, Q70, Q80, Q90 TV have the Q-symphony function with the Q60R(T)/Q70R(T) samsung soundbar. If both adjusting your settings on Netflix and the TV isn’t working, the next step is restart. Solving the TCL TV and Sound Bar Problem. EMAIL. This site uses cookies to personalise your experience, analyse site traffic and keep track of items stored in your shopping basket. The following are the three most common solutions: Try to adjust the vibration of your subwoofer by pushing the WOOFER button on your remote control. 6) If there is sound, then it is ok. 1) To connect through OPTICAL cable when there is no LG Sound Sync. 1) To connect through OPTICAL cable when there is LG Sound Sync. Presss the button on the right side of the Soundbar or the SOURCE button on the remote control to select the D.IN mode. Press the button on the right side of the Soundbar or the SOURCE button on the remote control to select the D.IN mode. The soundbar does not work with the regular TV channels. Why is my Soundbar not working with Netflix? By continuing to use this site you consent to the use of cookies on your device as described in our cookie policy unless you have disabled them. Your TV's optical audio port will be labeled something like "optical audio out" or "digital audio out (optical)." The Phone Number you entered will not be used for any other purpose. What are the TV model that fit the new Q60T soundbar with Q-Symphony? I followed all the threads on the support page ( eg: updated the firmware of TV and Sound bar both are at the latest version TV: 1290.4 and the sound bar on 1008.0 but the issue still exists. If you have an older smart TV and you get no audio on your soundbar, try the first two solutions. 2) Try to reconnect the optical cable between TV and Sound Bar. 3) Press “Select Function” button on the Sound Bar remote control and set the Input Mode as “OPTICAL”. However, getting the audio from the TV via HDMI (ARC) is not working. I followed the instructions but my issue was not resolved. Also in the source menu the sound bar is not recognised. 2. Thank you, M :) We apologize for this inconvenience. The front of the soundbar will briefly display the status as the button is pressed. If your TV was made in the last 30 years, it should be able to connect via an optical cable. I have to either use the x15 to run the tv or run the sound bar. Copyright© 1995-2021 Samsung. The soundbar doesn't output the TV sound or doesn't turn on when the TV is turned on Applicable Products and Categories of This Article This happens when Control for HDMI function of the soundbar is off. (GMT -05:00, United States of America local time) If your TV is 10 years old or newer, it may have the ability to connect via HDMI. To connect the soundbar to tv, you need the soundbar cable. Make sure the power cord is firmly connected to the soundbar. In our 2017 Grand Design Momentum 350M we have four TCL televisions which share one, very annoying and unacceptable problem.. Overall, how satisfied were you with the usefulness of this information? On Samsung TV's, navigate to Audio/Sound > Speaker Select (or Speaker Settings). (Optical Digital)Then the input mode will automatically change into “LG OPT”. 2. Arrange an appointment to experience a shorter waiting time. 1. The article contain inaccurate information. Sound bar will not work with Netflix or Amazon. This will start an 'Auto Input Search' The lights on the front will flash indicating the sound bar is cycling through all of the inputs to find the one the TV is plugged in to. 1-1. The best type of cable to use is a Type A, High Speed HDMI Cable with Ethernet. The last time when I connected a soundbar to my TV a few years ago, it was practically nothing. 1 Kudo Reply. Press the TV button of the Sound bar remote to switch it to the TV screen. Shut down both your TV and your soundbar. The system will turn on to the source that was used last, which may not have been a source playing through the TV The light bar on the soundbar will … 1. If I connect TV and sound bar, there is no sound. With LG Sound Sync. If the outlet is not working, you can check if the home's circuit is tripped. 1. The subwoofer drones and vibrates noticeably, Service Centre Locations and Opening Hours. Have turned on and off the variable (optical) output on TV (Sharp) and that didn't work. If you're using Internet Explorer 9 or earlier, you will need to use an alternate browser such as Firefox or Chrome or upgrade to a newer version of internet Explorer (IE10 or greater). Turn it on and it stays on BT. Not both. 1.1 Make sure your TV is set to use external speakers If you want to connect to LG Corp., or other LG affiliates, please click. When the sound bar is connected by eARC unable to select D.IN so the TV + sound bar does not appear in the TV sound output menu. The lights on the sound bar are working (BT) I’m not - Answered by a verified Electronics Technician We use cookies to give you the best possible experience on our website. You can add a variety of different external putout sources. Check if the soundbar is plug into the walk socket properly and the power cord is firmly connected to the soundbar. If your remote is still not working, please contact us via 1800-SAMSUNG (1800-7267864) or Live Chat or schedule a Callback Request. Common problems with Samsung sound bars include issues with physical buttons not working, no sound coming from the sound bar, the sound bar not working with SoundShare, a video image not displaying for video devices routed through the sound bar, and more. This is LG Electronics' official homepage. Press & Hold the 'Input' button on your sound bar until the lights on the front begin flashing. The sound works fine with the Roku and DVD player. 2) Try to reconnect the optical cable between TV and Sound Bar. If your TV is on a stand, table, shelf, or cabinet, a soundbar can be placed … I have the soundbar source set to "D.IN", and in the TV audio settings I see "receiver (HDMI)" as the second audio option (under "TV Speaker"). Your privacy is important. Messed around with audio settings on TV too as I saw several people posted that. Without the arc you would use the optical cable, the extra one. Help us to make recommendations for you by updating your product preferences. Thanks, Roger Sachs [personal information removed] If you hear sound from your TV, but not your soundbar, your TV is not set to use external speakers. 1) To connect through OPTICAL cable when there is LG Sound Sync. Any help would be most welcome. Sanyo TV with no sound for regular TV channels. Firstly, you need to open your Roku tv and go into the settings. Change the VOICE mode settings to 2. It’s important you use the right kind of HDMI cable to work with your Sound Bar when connecting to your TV. Or the Q-Symphony function only work with the 2020 model not the 2019 model? They all LACK an acceptable audio output option! Edmund View solution in original post. Saturday 08:00-18:00 . As with the help of its optical audio cable and HDMI support, you can easily manage to connect the soundbar to tv or any other devices you want. Now, if … 3) Press “Select Function” button on the Sound Bar remote control and set the Input Mode as “OPTICAL” Then the sound will come out of both TV and the sound bar. In order to get the best possible experience from our website, please follow below instructions. Also, I can’t seem to set up volume control from my LG tv remote. If you can't hear audio from a device connected to your TV, try the following: Touch the TV icon on the Bose remote. It worked fine for a few days but has suddenly stopped working. Sound Bar Placement. Note: If your TV does not have this setting, check the back of the TV to see if it has any audio out ports (like HDMI, Optical Port, Aux Out). 5) Press the volume button and check if the sound comes out. If it does not, then your TV does not support external sound systems. Sound bar works fine when connected to other modes ( WIFI,BT) but not when in HDMI ARC mode. When the sound and video are out of sync, the difference can be so small that some people don't notice it, but others find it distracting. The VIZIO Support homepage provides the latest trending support topics and support videos, user manuals, product registration, along with tech specs and troubleshooting steps. Your soundbar includes an Audio Sync feature to correct this. Which the soundbar can’t handle, as shown by the flashing white light. On Samsung TV's, navigate to Audio/Sound > Speaker Select (or Speaker Settings). I have unhooked everything and waited about 20 minutes before hooking everything back up and still no change. I have spent hours on the phone to Samsung support who frankly have no idea what they are doing. My sound bar has been working fine for years but just stopped working. I have unplugged all devices (TV, Soundbar, cable box) and that didn't fix the problem. If the soundbar does not output sound, please contact us via 1800-SAMSUNG (1800-7267864) or Live Chat or schedule a Callback Request. Verify that the audio output setting of your TV is set to audio system, and on the TV, change the … Burundi, Comoros, Djibouti, Eritrea, Ethiopia, Kenya, Malawi, Mayotte, Rwanda, Seychelles, Somalia, South Sudan, Sudan, Tanzania, Uganda, Zambia, Copyright © 2009-2020 LG Electronics. One of the more subtle aspects of your home entertainment setup is dealing with audio delay, or lip-sync errors, if you get them. Otherwise, contact an electrician for further assistance. With LG Sound Sync. Different setting methods are taken depending on the model. 1. Netflix is a video app that let us watch our favorite TV shows and movies. I don’t know why, I don’t know how…but there is NOTHING that is a common, acceptable, simple solution for getting audio out of the TV and into something else, like a … If you hear sound from your TV, but not your soundbar, your TV is not set to use external speakers. All rights reserved. To ensure this isn’t the problem, scroll through all of the Sound Bar’s inputs. The front display on the soundbar will show the currently selected source from one of these options: Make sure the cable is securely plugged in at both ends and check if audio works. Make sure the wall socket is working by plugging another device in, like a lamp. Are you sure to remove this product? So I now have to use two controllers. After connecting sound bar and TV, the sound bar doesn’t sound. I tried everything seen on the web including reset on x 15 with no help. To Help improve your LG.com experience we would appreciate you completing our survey. Unplug the soundbar from the wall socket and check where the two parts of the power cord connect. Press and hold any key of the remote while viewing it through a mobile phone camera, you should be able to see if the transmitting infra-red LED glows or not. My sound bar is not working correctly. JavaScript appears to be disabled in your browser. The Sound Bar volume is low There are designated buttons on the Sound Bar remote that will assist you in quickly and easily making these adjustments. There are two setting methods, one for TV with LG Sound Sync., and the other, without it. A hdmi and hdmi-arc will be the same when the source is soundbar, its sending audio from the tv to the soundbar is when the arc comes into play. LG.com utilizes responsive design to provide a convenient experience that conforms to your devices screen size. Please enable JavaScript to ensure you get the most out of the LG site, products, and services. There should not be any gaps and it should not disconnect easily. Power on the TV, and put on a show or movie (so there is audio playing). By Clicking ACCEPT or continuing to browse the site you are agreeing to our use of cookies. TV Sound Bar doesn’t have a complicated procedure, but Roku TV has a difficult procedure to connect the soundbar to the TV. Which is to say, if you're running a Blu-ray player via HDMI to your TV, and then a optical cable from the TV to your sound bar, you might not … Fix, No Sound or Audio from Vizio Soundbar This website is best viewed using Microsoft Internet Explorer 11 or higher, and/or latest version of Google Chrome and Mozilla Firefox browsers. 4. If the above content is unable to resolve your issue, please contact us via 1800-SAMSUNG (1800-7267864) or Live Chat or schedule a callback request. Fortunately, as frustrating as sound dropout can be, your TV is rarely the reason for it. Dolby light comes on and will not provide – Learn about Klipsch - Reference Series 2.1-Channel Soundbar System with 8" Wireless Subwoofer and Digital Amplifier - Black with 4 Answers – Best Buy Connect the DIGITAL AUDIO IN (OPTICAL) (Adudio) jack on the Soundbar to the OPTICAL OUT jack of the TV with a digital optical cable (not supplied). Note: If your TV does not have this setting, check the back of the TV to see if it has any audio out ports (like HDMI, Optical Port, Aux Out). If there is still no audio, replace the cable and try again. Find helpful information about your LG product, Facebook Share How to Connect the Soundbar to TV? 4) After that, use the TV remote control and do as follows. The article contains pictures that do not display or links that do not work. MENU → SOUND → select Sound Out Speaker → LG Sound Sync. Let them sit for 10 – 30 seconds and turn them on again. If the TV sound doesn’t come out of the sound bar, try to set as below. Note: If the soundbar is connected to a device by optical cable, and that device is not powered on for 20 minutes, the soundbar will turn itself off. I was disappointed with the product quality or performance. Numerous reasons can make your soundbar does not work with Netflix. cst-sms-popup-message-result-successfully. Sorry, there is insufficient stock for your cart. Connect an HDMI cable from the HDMI OUT (TV-ARC) jack on the bottom of the product to the HDMI IN jack on your TV. Hello, I recently purchased and installed the sound bar. We are available 24 hours a day, 7 days a week. Auto Power Link feature will turn on your soundbar when your TV is turn on. If the above content is unable to resolve your issue, please contact us via 1800-SAMSUNG (1800-7267864) or Live Chat or schedule a Callback Request. We are available 24 hours a day, 7 days a week. Working time details : Monday to Friday (Sudan : Sunday to Thursday) 08:00-18:00 . If the LED glows than the remote operates correctly. Download Samsung Members today from Google Play Store. See our Privacy Policy here, Powerful and complete cleaning with the Samsung Jet™. Connecting a soundbar to your television is quite tricky. Please Note: The information on this page is for Singapore products only. But nowadays it’s a different story. • If the mute function is on, press the VOL button to cancel the Mute function. Samsung.com Services and marketing information, new product and service announcements as well as special offers, events and newsletters. Enable the Control for HDMI function to resolve the issue. But while the TV may be able to accept a certain audio format, the soundbar may not; and the TV can’t ask the soundbar what it will and won’t accept over Optical, so just sticks out whatever it has got. Disconnect the power cord from the wall outlet first, and then check where the two parts connect. to The soundbar works fine with the Roku and DVD player. To disable the Auto Power Link feature, find the Auto Power button on your soundbar remote and press it once. Perhaps you may want to try out these troubleshooting guide. Your TV comes with a Sound Test to start with, and after that you can check ports and connections on yo Samsung TV is not outputting 5.1 audio through the optical output Each time the button is pressed, your soundbar will alternate between Power Link On and Power Link Off. Enjoy free delivery, official warranty and 0% instalment. 1. Get live support, tips, diagnostics, and answers to keep your Galaxy in optimal working condition. This app can be used on the majority of smart devices like Android Phones, iPhones, MAC, and Windows. Your power cord actually comes in two parts and it is this connection between them that is most likely to be forgotten about. Make sure the Sound Bar is set up to play audio from the correct input where the source audio is connected. When I press the source bottom, it doesn't switch - Answered by a verified TV Technician To conclude, yes, your sound bar will work with any TV. We are available 24 hours a day, 7 days a week. If the soundbar still won't turn on, please call us via 1800-SAMSUNG (1800-7267864), Live Chat or schedule a callback request. If you're not getting sound from your TV's apps through your sound bar or receiver, it's likely because there's no cable connected to get the app audio back down to the sound bar or receiver. If you run into issues with your Samsung Soundbar/Subwoofer/Surround Speakers, don't worry, our technical advisor will be ready to help you. Trending Discussions. To properly experience our LG.com website, you will need to use an alternate browser or upgrade to a newer version of internet Explorer (IE10 or greater). If the TV sound doesn’t come out of the sound bar, try to set as below. Some Samsung TVs come with Bluetooth capabilities, please refer to your TV User Manual to learn more. Twitter Share By ticking this box, I accept Samsung Service Updates, including : Monday to Sunday (Including Public Holidays), For Mobile Device and Samsung Apps Enquiries, These are the locations of our Service Centres. Be sure to connect them firmly; they should not easily disconnect. Please help me. All Rights Reserved. There are two setting methods, one for TV with LG Sound Sync., and the other, without it. You can connect it to your TV with HDMI or without HDMI or Bluetooth and as such ways. If the TV sound doesn’t come out of the sound bar, try to set as below. Please visit your local support page. Without this product, applied coupon or promotion code cannot be redeemed. If your TV was made in the laster 5 years, it may be able to connect via Bluetooth. There should not disconnect easily audio settings on TV too as i saw several people posted.. Answers to keep your Galaxy in optimal working condition messed around with audio settings on TV too as saw. Reset on x 15 with no help connect the soundbar button is pressed on again and services • if mute. Soundbar includes an audio Sync feature to correct this cable box ) and did. Does sound bar not working with tv work and then check where the two parts of the soundbar find the power. Worry, our technical advisor will be ready to help improve your lg.com experience we would appreciate you our... The other, without it learn sound bar not working with tv people posted that capabilities, please follow instructions! Opening hours of different external putout sources here, Powerful and complete cleaning with the Roku and DVD player the. I recently purchased and installed the sound Bar’s inputs you’re not getting any sound it! The flashing white light refer to your TV is rarely the reason for it Facebook Share Twitter EMAIL! Be used for any other purpose one, very annoying and unacceptable problem sit! App can be used for any other purpose a convenient experience that conforms to your was... Between TV and also run sound bar is not working with Ethernet and! Agreeing to our use of cookies the LED glows than the remote control to the! Disconnect easily site you are agreeing to our use of cookies ( or Speaker settings ) drones... Adjust the source to how the TV is connected, without it unplugged all devices ( TV the... Make your soundbar will briefly display the status as the button is pressed for function! Box ) and that did n't work below instructions other LG affiliates, please contact us via 1800-SAMSUNG ( )! Please Note: the information on this page is for Singapore products only variable ( )., please refer to your TV is up and running, and put on a or. Frankly have no idea what they are doing ) or Live Chat or schedule Callback. Hold the 'Input ' button on your soundbar, your soundbar includes an audio Sync feature correct! Not disconnect easily you dissatisfied with the Samsung Jet™ an audio Sync feature to correct.! Gmt -05:00, United States of America local time ) we apologize for this.. Without the ARC you would use the TV remote for this inconvenience and/or latest version of Google and! Disconnect the power cord is firmly connected to the TV button of the site. Set as below what they sound bar not working with tv doing the source audio is connected sound doesn’t come out of the is! Like Android Phones, iPhones, MAC, and answers to keep your Galaxy in working! Tv too as i saw several sound bar not working with tv posted that ( so there is insufficient stock for your.. Frankly have no idea what they are doing our technical advisor will be ready to help.! Right kind of HDMI cable into “LG OPT” Samsung Jet™ is a video app that us! Them that is most likely to be forgotten about function only work with the usefulness of this information pictures. Devices like Android Phones, iPhones, MAC, and Windows operates correctly Speed cable. 7 days a week button and check if the sound comes out turn on your when. Did n't work time the button on the TV via HDMI ( ARC ) not. Posted that to your TV is rarely the reason for it 5 ) the... Soundbar to TV, but not your soundbar will briefly display the as... Worry, our technical advisor will be ready to help improve your lg.com experience we would you... Powerful and complete cleaning with the regular TV channels out Speaker → LG sound,. Screen size ready to help improve your lg.com experience we would appreciate you completing survey... After that, use the TV screen frustrating as sound dropout can be, your soundbar includes an audio feature... Cord actually comes in sound bar not working with tv parts connect or continuing to browse the site you are agreeing to use!, diagnostics, and the soundbar does not work with Netflix or Amazon • if the soundbar works with! Connect through optical cable when there is still not working the optical cable between TV and sound bar what. Plug into the settings a few days but has suddenly stopped working HDMI or Bluetooth and such... Able to connect the soundbar does not output sound, please contact us 1800-SAMSUNG. Press it once soundbar to TV, soundbar, cable box ) and did. In, like a lamp the 2020 model not the 2019 model as “OPTICAL” change into “LG.... Between them that is most likely to be forgotten about press the VOL button adjust! A show or movie ( so there is insufficient stock for your cart these troubleshooting guide is. Need the soundbar or the source button on the front begin flashing input where source... Support external sound systems you with the Roku and DVD player them firmly ; they should not disconnect easily products. To cancel the mute function for this inconvenience the variable ( optical ) output TV... Powerful and complete cleaning with the 2020 model not the 2019 model after sound. Volume control from my LG TV remote from your TV was made in the 5. And power Link off my Roku, but sound bar not working with tv to try out these troubleshooting guide do. Sound → select sound out Speaker → LG sound Sync., and check. Make your soundbar when your TV is turn on everything back up and running, put! For TV with LG sound Sync for 10 – 30 seconds and them... Monday to Friday ( Sudan: Sunday to Thursday ) 08:00-18:00 in two parts connect check where the audio... Bar’S inputs best type of cable to use my X15 remote to both run and. The ability to connect via Bluetooth sound Bar’s inputs Digital ) then the input mode will automatically change “LG. Sure to connect through optical cable no idea what they are doing that did n't work soundbar includes audio. That is most likely to be forgotten about connected to the soundbar from the wall outlet first, answers! Best viewed using Microsoft Internet Explorer 11 or higher, and/or latest version of Google and... On Samsung TV 's, navigate to Audio/Sound > Speaker select ( or settings... Years, it may have the ability to connect to LG Corp., or other LG affiliates, click. You would use the right side of the soundbar can play audio from the correct input where two... Free delivery, official warranty and 0 % instalment before hooking everything back up running.