The door handing process was not executed during installation. See how SecureScreen™ keeps you safe. The Premis is designed to replace the entire lock mechanism, including the cylinder, but it is easy to install, with an accompanying video that details the process. The Tech Couple 6,738 views. Premis Lock; Premis App; Security; FAQs; Support. If there are no codes in the lock, the lock symbol will not lock the door. If three incorrect codes were entered within one minute, the touchscreen will lock for 60 seconds. After completing this again, the lock operation is much smoother and I have not had any "Jammed" indications on the lock since. As a test, rotate the turnpiece on the deadbolt so the latch is retracted (unlocked), and close the door. Remove the interior cover and battery pack. SmartKey Troubleshooting: Cylinder turns only in one direction. Click the app's icon again. The lock can be locked or unlocked remotely using the Premis app or Siri, if the lock is connected to an Apple TV (4th generation or newer), HomePod, and Apple iPads (with iOS 10.3 or newer). Page 4 Lock automatically re-locks door 30 seconds after unlocking. Verify that the lock can be operated smoothly with the key while the interior is removed. When you are within Bluetooth range of your lock, you can use Siri commands to lock and unlock your door. Press the “A” button in the upper left corner for ~10 seconds (the clearing process will be signaled with a beep). This will re-engage the clutch. Reinstall the interior assembly on the door and replace the battery pack and interior cover. Test the key again. If the latch being used is from an older lock, it will likely not have a tapered latch bolt. Premis Contemporary Smart Lock. If it cannot rotate to the vertical position, the clutch has become disengaged. This will clear any previous pairings from the lock. to unlock Premis. The hole in the door frame for the latch bolt is not drilled deep enough. You may reset the lock by pressing the Premis Button “A” on the back panel for 20 seconds. Troubleshooting . Shop Kwikset Premis Satin Nickel Single-Cylinder Deadbolt 1-Cylinder Smartkey Electronic Deadbolt Lighted Keypad Touchscreen in the Electronic Door Locks department at Lowe's.com. Verify that the lock can be operated smoothly with the key while the interior is removed. Is The Lock Weatherproof? No need to call a locksmith. The energy transferred from the impact forces the pins within the lock up above the shear line for a fraction of a second enabling the lock to be opened. Make sure your phone is unlocked, and refer to your lock by the name you assigned to it inside the Premis app. The Premis deadbolt requires a tapered latch bolt for ease of operation. SmartKey Troubleshooting: Cylinder does not rotate smoothly. The mounting plate is placing tension on the torque blade. This method will bring the lock to factory default condition but not trigger the handing process. Premis Support - Weiser; Troubleshooting Troubleshooting. Remove the interior assembly from the door. Touch the screen with your palm or the back of your hand until the digits illuminate. Lock and unlock your door using Siri® voice commands; Control and monitor lock status from anywhere using the Kwikset Premis iOS app and Apple TV® View lock activity, history and status notifications when lock is used; Easily send, add, delete or disable user codes. Remove the lock from the door, including the old Remove the interior assembly from the door. If you find that you are unable to render a Power BI report, assigning the Lock pages in memory privilege to the services account running Power BI Report server may help. If your strike is jamming or not working first hand it. 3. Verify that the lock can be operated smoothly with the key while the interior is removed. Product Bulletin: Premis App v1.2 is available for download from the App Store starting Dec. 30th to address current iOS 13 issues. The lock requires a one-second pause immediately after locking or unlocking before the touchscreen will re-activate. Premis Lock Serrure Premis; Premis App Premis Application; Security Sécurité; FAQs FAQ; Support Assitance; Buy Now Buy Now; Premis Support. You can enter your home with the Troubleshooting - Fast Battery Drain All 3 locks I purchased, I used the new batteries that came with them. Restart the “Add Lock” process within the Premis App, and you should be able to “find” … The door handing process may have been executed previously. Attempt to rotate the turnpiece to the vertical position. Uptown / Downtown Deadbolt Tips and Tricks. With the Premis App; With the Touchscreen; Auto-Lock; User Codes . This will re-engage the clutch. Download the Premis app and pair your lock to your phone Download the Premis app from the App Store. You can also tap the symbol of your lock inside the Premis app to lock and unlock the door. Replace with the new tapered latch that came with the lock and reinstall the lock. Test the key again. You may activate the screen again after the lockout. (What If It Gets Rained On) Why Can’t The Premis App Locate My Lock? Premis at a Glance; SmartKey Re-Keying; Lights and Sounds; SecureScreen ™ System Alerts; Door Handing Process; Battery FAQ; Locking and Unlocking . Make sure the latch bolt can operate smoothly with the key, and reinstall the interior assembly. Disassemble the lock, and reinstall it without the adapter ring on the exterior side of the door. The door handing process was not executed during installation. If the door handing process does not happen automatically, perform the manual door handing process. With the Premis App; With the Touchscreen; Auto-Lock; User Codes . Attempt to rotate the turnpiece to the vertical position. Resetting the lock; Installation; Door Jamming and Door Handing; Touchscreen; Battery; Important Safeguards; Door Handing Process. The mounting plate is placing tension on the torque blade. Premis Support - Weiser; Troubleshooting; Troubleshooting; Troubleshooting ★ Do I need to/ how do I update Premis firmware? See the supplied SmartKey Re-key instructions for more information. How to hand the smart lock. This process is automatically initiated when you insert the battery pack for the first time. About User Codes; Mastercode; Adding a User Code at the Lock; Deleting a User Code at the Lock; Troubleshooting . Touch the lower left area of the screen (where the Checkmark symbol is located) until the digits illuminate. Electronics How To Videos. Premis is a touchscreen Smart Lock that works with Apple® HomeKit™. Premis Lock Serrure Premis; Premis App Premis Application; Security Sécurité; FAQs FAQ; Support Assitance; Buy Now Buy Now; Premis Support. The deadbolt latch and strike are misaligned, causing the latch to bind. This method will bring the lock to factory default condition but not trigger the handing process. The touchscreen indicates a failure after the door handing process. If it is unable to rotate, remove the interior assembly from the mounting plate. The lower latch and lower strike (for your knob or lever) are misaligned, putting too much load on the deadbolt latch. Battery Replacement Factory Reset If another lock is installed above the lever, remove the interior A factory reset will delete … Delete any instances of your lock from your “Home”. The wrong deadbolt latch is installed. If it is still unable to rotate, loosen the screws on the mounting plate and reposition the plate so there is no tension on the cylinder torque blade. Click the app's lock icon in. the SmartCode 5 Lever page at www.weiserlock.com. Remove the batteries and replace with a fresh set. Use one of the three options below to activate the touchscreen. (What If It Gets Rained On) Why Can’t The Premis App Locate My Lock? Control and monitor lock status from anywhere using the Kwikset Premis iOS app and Apple TV (4th Generation or newer) or HomePod. Reinstall the interior assembly on the door and replace the battery pack and interior cover. Install the interior cover on the interior assembly, making sure to align the turnpiece with the shaft. We suggest using warm, soapy water and then towel-dry the hardware. Page 11 62812 / 01 Troubleshooting: Door Jamming and Door Handing The lock jams and the turnpiece does not rotate smoothly. This single cylinder deadbolt can be locked or unlocked by using the keypad or key from the outside as well as the turn button from the inside. An Apple TV*, Apple HomePod, or iPad 4* must be installed, turned “ON” and within Bluetooth range (40 feet or closer) for Premis to be connected to the internet and be remotely locked/unlocked by either Premis or Home app or voice controlled by Siri.The Premis lock and Apple TV, or HomePod, or iPad 4 will need to use the same apple ID and connected to same Wi-Fi network. Kwikset and weiser. Premis is now locked. The door handing process tells the Premis lock if your door is left-handed or right-handed, and it is crucial to lock operation. If the latch being used is from an older lock, it will likely not have a tapered latch bolt. Use a fresh set of batteries. Attempt to lock and unlock the door with the key. This is indicated by the Checkmark and Lock symbols flashing simultaneously 5 times with 5 beeps. Page 3 As long as the Premis lock is connected to an Apple TV, HomePod or stationary iPad, the lock can be remotely controlled via Siri. 7:58. If you have to push, pull or lift the door to get it to close, adjust the position of the lower strike. B) In the event that your phone cannot discover (find) Premis during the initial pairing process, try the following: 1. order to lock Premis. Attempt to lock and unlock the door with the key. If The Batteries … Overview; Ask A Question; Buy Now Notice: We have been getting many calls concerning cleaning our hardware. About User Codes; Mastercode; Adding a User Code at the Lock; Deleting a User Code at the Lock; Troubleshooting . The door handing process was not executed The deadbolt latch and strike are misaligned, during installation. Rotate the turnpiece 180° clockwise (you will need to use force when rotating the turnpiece, and you will hear it click). Remove the interior assembly from the door. The door handing process does not happen automatically when the batteries are installed. The lock jams and the turnpiece does not rotate smoothly. Remove the interior cover and battery pack. This smart lock is easy to install, program and use, and operates on 4 AA batteries. This single cylinder deadbolt can be locked or unlocked by using the keypad or key from the outside as well as the turn button from the inside. Lock Pages In Memory Windows privilege. Install the interior cover on the interior assembly, making sure to align the turnpiece with the shaft. Powerbolt 2. How to perform the door handing process if your Kevo latch bolt is clicking. 2. If it is still unable to rotate, loosen the screws on the mounting plate and reposition the plate so there is no tension on the cylinder torque blade. Adjust the tab of the lower strike (for your knob or lever) to help align the upper latch and strike so that the latch bolt enters the strike when the door is locked. SmartCode deadbolts require a tapered latch bolt for ease of operation. Verify that the lock can be operated smoothly with the key while the interior is removed. 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