Jamie T. Lando, SC. Highly recommend Original Mattress Factory.It was recommended to me by Consumer Reports. These costs all add up pretty quickly. ", "The firmness of this mattress is great for my bad back. I'm not big on returns and I did some research on mattresses before my purchase. The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. The original mattress has medium-firm support and a lightly cushioned feel. had it 27 months now, back aches are worse then ever- throwing it out in April, getting a new one that we had a a hotel. Original Mattress Factory does not stand behind their crap product. Do get a waterproof mattress encasement if you have any pets, the tech has moved far past the crinkly nonsense of the 90s and you want to take good care of a mattress this nice. Avoid this place at all costs. We will be back again!! He also insistent that he would not receive the bed back unused nor would he try to find a way to remedy the issue in any way! We just bought our first mattress in 20 years at the OMF Pleasant Hills store, I am totally disappointed with the customer service, I have been a fan of their mattresses for many years, Soooo NOT going back to the Original Mattress Factory. With so few reviews, your opinion of The Original Mattress could be huge. I came in with a battery of questions for the salesperson, and he was very thorough with all his answers. The Regency series is similar to the Classic line, but with more comfort layers on top and a higher profile. This is the easiest decision you will have to make when it comes to buying your next mattress. Delivery, another $38. store and were greeeted by Lawrence. 800.588.5720. We are very happy with it and think it is the most comfortable mattress ever! My wife and I just got to the Kissimmee Florida store at about closing time, Chris Antonopoulos welcome us, and stay opened for some time to help us with selecting our mattress. We'll go through each of their mattress lines in depth below. If you use one of these and buy something, Slumber Search may make a small amount of money. Everything with OMF from the shopping to the purchase right down to delivery was an extremely positive experience. Worst purchase decision I've made in a long time! Try it yourself and discover what it means to wake up feeling truly epic. I have learned my lesson and hopefully will do better in 15 years when I get my next new mattress! The Original Mattress Factory, Inc. manufactures and retails mattresses. And if you do, be prepared to pay more if you are unhappy. Sincerely - Thank you all! It is so nice to be treated with kindness, a problem solving spirit, and just like a friend or neighbor. Bought pillow top 'Orthopedic' mattress in 2011. When choosing a mattress size, it's important to consider the space of the bedroom and the height of the sleeper. Featuring the highest quality foams and made using the most advanced technologies, the Emma Original gives you the … In fact if you don't have one you are missing out on the best sleep ever! They essentially just stole this money from us. We spent so much money on this mattress and looked forward to finally getting good quality sleep after 18 years in our old bed. I have been a fan of their mattresses for many years. Want to buy mattress without box springs? Sign up to receive OMF updates, sleep and mattress care tips, and more. If you don't like it you can bring it back. Which after spending a good bit of money on the mattress that was supposed to be soft enough on its own, is disappointing. Scott then became very kert, defensive, and dismissive of any concerns I had and was truly unwilling to support or provide any additional help in the matter. We are very disappointed and pretty such stuck, since we have spent over $3,000 on the 2 products in less than 6 years. At The Original Mattress Factory, we manufacture our own brand of mattresses and box springs to provide you with the best comfort, support and durability. They are elderly (85 and 90 yo) and their experience with their salesman, Conrad, was exceptional. My wife said our new OMF mattress was too firm for her, so we purchased a pillow top mattress pad which solved the problem for her while still keeping the firmness for me. The Original Mattress Factory has a legacy among 20th century mattress titans. And in just this short time period we already have big dents in our spots. Sounds like a commercial BUT it’s true! I recently bought a pillow top from OMF and I am quite happy with my overall experience. When we arrived home, the delivery men weren't too far behind us. We ended up getting the most basic of the basic stuff and I thought the price was good and the quality was fantastic. We never considered another mattress. The springs are a so springy. We have been a long time customer. I have never purchased an Original Mattress Factory mattress that I didn’t like. UK Single - 90x190 cm. My niece lives in Maryland came to visit and wanted to take it home. It is forgiving, soft and feels like you melt into it but it is also somehow a little firm. We are sleeping well these days and hopefully for many years to come. That said, there are some reports about folks having durability problems after a short period of time. Want split box springs for your queen bed? I know it came with a 10 year warranty, and I don't think we will be needing to buy a new one when it turns 20, because there's still no sagging, no wear, no tear, no issues whatsoever to speak of. Back has never felt better for this side-sleeper. I weigh 150 pounds and sleep alone but the mattress is worn out. Well, they're either ignorant, poorly trained or lying! I heard good things about OMF. Please DO NOT buy from them. I'm seeing an orthopedist next week to see if he can help me get my back feeling better. 2/29/2020. We are focused on educating our employees on steps to prevent illness and spread disease. This was particularly cruel, because the man knew I likely couldn't take on anything so involved as court. Overall, customers find their mattresses initially comfortable, but there are some complaints about durability issues for some customers.If long term comfort is a priority, take a look at our top rated mattresses or specifically, our list of top rated hybrid mattresses if you are looking for competitive coil support systems. I spoke with Greg Graves, the Manager, who was extremely professional on the phone. This site's sole purpose is to help you make the decision faster and with more peace of mind. The quality of the product is EXCELLENT and delivery was fast with no hassles. pay their drivers $50 to come and turn them for us! Product sells itself. Carefully crafted by our inhouse team of mattress experts, the Emma Original is sure to give you the most restful and energising sleep imaginable. Avoid like a plague!! That couldn't be further from the truth though! we went to Mentor, Oh. $50 extra. I knew about the no return policy and bought it anyway. They don't really give you one. Purchased a queen size inner spring mattress from The Original Mattress Factory, only to get it home and find that is sags in the middle. Best buy, and means our award winning Original mattress supports your body so perfectly that you’ll wake up dancing. Now new and improved with over 800 full sized pocket springs and even more luscious layers of our memory and cooling foams, the original hybrid guarantees 25 cm of cloud-like comfort. I think about my bed and my bad decision daily. So I bought and assembled a center support system, put the foundation on it, put a strip of foam blocks (“Mattress Helper”) on the foundation, and put the mattress on the strip of foam blocks. How are two 70 year olds supposed to turn a king sized mattress one time let alone every 3 months? As this is a rapidly changing situation, The Original Mattress Factory is monitoring it daily and will continue to assess and follow the guidance from leading government and health authorities. We bought a foam $2000 plus mattress and it has no support after just two years. Soooo NOT going back to the Original Mattress Factory! I would never buy another mattress from THE ORIGINAL MATTRESS FACTORY and I strongly oppose their advertisement and misrepresentation of their warranty. It actually wakes me up. In this day that all mattresses have a trial period I am so disappointing that I ended up buying the bed that does not. The Company offers pillow top and foam mattress, headboards, box springs, and other related accessories. We were told to flip end to end and then over and then end to end because the mattress is a double pillow top every 90 days for the first year. Also love the fact that it's two-sided, a feature our previous, as well as most new mattresses, don't have. This is the worst mattress i have ever purchased, even with a so called correction, i felt the king mattress was returned worse. Most manufacturers have no dip qualifications or under and inch for their warranty. So far, it's everything I've read and seen reviews on. Available in all-foam or hybrid in 6 sizes. This is not always the case for older people when they go shopping.I will definitely be referring my friends. I made my bed and now I have to lie on it. We don’t have any problems using the narrower bed but we aren’t large people. The pros: Price competitive mattress options that sleep cool and come in a variety of firmness options. Everyone was friendly, not pushy yet helpful. The OMF refuses to issue returns - instead they allow you to keep the mattress or donate it and come back to the store and purchase a new mattress for 25% of the cost of the new mattress (they get you when you first buy, and then make you buy again!!) Plus springs for added lift and airflow. I was blown away.About an hour later, my husband's cell rang and it was OMF in Aspinwall telling us that our box springs were ready and that we could pick them up. ", "It is very well made, comfortable beyond expectations. Would not do business with again. ", "So far after 2 months it's been wonderful sleeping on the new mattress. They do not offer a 100 day sleep guarantee or anything besides you keep it or you pay more. All we asked for was an exchange of the dropped frame. The Regency is one of the Original Mattress Factory’s most popular mattress lines. No place better. So your delivery window is pretty much 8 a.m. until 4 p.m. ", "My sleep quality has improved with my new mattress and box spring. The boxsprings don't have the depth of a "normal" boxspring as well. Never purchase a bed from this organization. I was wrong. No bull. I'm very pleased with my purchase it's one of the most comfortable mattresses we have purchased from the Original Mattress Factory. Delivery was very flexible given we did not receive our bedframe until several weeks later and only needed to call the day before. They told me they would come check it out. I wished i never bought a mattress from Original Mattress Factory, it was a waste of money, $1300.00, now i am stuck with this crappy mattress supported with a sheet of plywood and pilloe stuffing to keep from sinking. I am totally disappointed with the customer service and the quality of the mattress that was just delivered to me and my mother. I would definitely recommend, and would purchase from them again if necessary. When it comes to your own comfort, your own body is the only North Star. Incredible. (I like a firmer surface myself and the next step up seemed too soft to me - you can always add padding but you can't take it away. The customer service was excellent and the quality of the product is beyond compare. I would recommend the split boxspring if you get the queen, as the solid is even more challenging to move with than the mattress itself. These mattresses, alike to the Classic line, are layers of foam and comfort material above innerspring lattices below. They obviously just hire a truck to pick it up and drive it around, and claim they "fixed it" or checked for "defects" only to say there are not any.I have never never never had such bad customer service...please tell everyone you know! You have lost a customer for life. Excellent customer service! Best purchase we've made in years. Yes there is a $38 delivery fee, but in comparison Sam's club has a $99 delivery fee.I've only had my mattress for a week and I have never felt better. Horrible. I ultimately purchased the hybrid and it is fantastic! Once the delivery driver leaves it is yours. Cold not be more pleased. Our Orthopedic EuroTop model features superior support and durability. Boy did I screw up! We went in and spoke to … In addition to my own adoration of it's combination of firmness and comfort, my husband is in love with it and I nearly had to drag my friend from my home after she stayed over while cat-sitting for us. Purchased the top of the line king size mattress and box springs in 8/2019. The Original Mattress Factory manufactures four different lines of memory foam and hybrid mattresses. A few months ago my husband and I decided that the key to not waking up with a sore lower back might be to purchase a good mattress. I spent time stretching out on all 4 and made my decision. He set it up for folks to come pick up my mattress set on Friday morning, fix the mattress, and replace the box spring (small issue with the box springs too), and had it all back to me and assembled Friday afternoon! Almost like they didn't put enough padding in the top part of the mattress. 2021-2022 Slumber Search $1,000 Scholarship. No worries... the delivery guy got on the phone to the factory in Aspinwall and spoke to the owner. She has said mattress is extremely comfortable. Dig in deeper to learn if they deliver on that promise. The man acted like I was making it up. There was an issue there which he helped me fix too. So their employees are experts in the sleep industry. It was exactly the same........ We then called and they said that there is nothing wrong with it. We had bought a memory foam mattress for our spare room that my wife now sleeps on, to small for the both of us. They have gotten a box spring up a set of stairs that professional movers could not (they had to hoist it up to my roof deck using a rope), all without damaging anything. Our stores are cleaned daily and we have increased our associates’ focus on cleaning and disinfecting any commonly used surfaces to ensure that they are wiped down several times a day. Have ordered new mattress and sleeping in a recliner until then has almost cured my back problems. We've been sleeping on the mattress for a few months now and it has definitely made a positive difference. The selected bed is exactly what I want. It's a crock, you have no idea how a mattress will sleep until you get it home and sleep on it for a day to a few days. The salesperson was respectful and knowledgeable, the store was clean, and we found exactly what we were looking for. So I paid another $244.10 to downgrade to a plain orthopedic plush with no pillow top. My husband is very pleased with the mattress as it's perfect for him. Very unhappy with this company. I recently purchased a mattress and springs from Sean at the Freeport Road store and was better than could have ever thought pleased with the sale and expert delivery people. You think you pay for quality. This is not a quality mattress, Still Love My 8-Yr-Old Orthopedic Latex Foam Mattress Set. He then said that their customer service would call us. The Original Mattress Factory has a legacy among 20th century mattress titans. We were told that it will soften with use. I forgot what getting a good night sleep felt like.On a side note.. we were referred to this location by my parents. Yes there is a delivery charge but I just brought everything home in my minivan to avoid that. It's not a warranty level sag, but just enough to make the bed un-sleepable for me. Original Mattress Company has the best mattresses. The salespersons made me feel very comfortable with laying down and trying out beds and they provided helpful information, instead of pressuring sales pitches. Delivery went just as smooth.The bed is so perfect. Regency Construction. The cons are that these mattresses tend to have more pressure points and will wear out faster than competitors. 1 review. a rating of 1 star is too high. * They have a fixed pricing; there's no special sales, no haggling.Cons:* To my untrained eyes, the pricing still seems arbitrary. We bought one of the top rated mattresses, King Orthopedic Euro Top. They came and measured with a level, said "yes it is crooked" Took it back to their "warehouse" to fix it. Our mattress that was delivered was not even close to what is in the show room. It is higher in the center and lower on the edges so to be comfortable, you have to sleep in the middle of the bed. They, of course, will do nothing for me, so it's off to the Salvation Army, and I'm out over $1200.00 (AND I bought the box spring), and I have to go find a new mattress again. Know this Original Mattress Factory, you've lost a lot more than just my own return business. In below posts and with posters on the mattress literally slept in day... What your political affiliation is, but that has nothing to do the! Love it have owned it for the salesperson was respectful and knowledgeable, and like. Using the Serenity a custom line for those that are looking for was ordered $ to. Was particularly cruel, because the man knew i likely could n't be further the... 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